HYROX TRACKER
Who we are
Hyrox Tracker is operated by Emabah LLC, based in Oakland, CA.
You can contact us about privacy at support@getmomentumapp.com.
Information we use
You do not need an account to use Hyrox Tracker. The app creates a random identifier to connect your device with your Crew and subscription access. This identifier can remain on your device after you reinstall the app.
We store the athletes you add to Crew, names you enter, choices you make when matching athlete records, and information about when you use the app. Some preferences and cached results are also stored on your device.
For notifications, we store a delivery address for your device, your selected language and records of notifications we attempt to send. Messages may include athlete names and race information.
We use purchase and subscription information to check access and restore eligible purchases. Apple handles in-app payments; the app does not ask for your payment-card details.
Published race information
We use published athlete names, divisions, race results, splits and start lists to help you follow races and compare performances. Live race views use published timing information, not your phone’s GPS location.
Race history is shared across the app. Removing an athlete from your Crew does not remove that athlete’s published results. If information about you is incorrect or you want to discuss its removal, contact us with the relevant athlete and race details.
Optional analytics
In app version 2.0, you choose whether to share usage analytics. If you turn it on for the first time, collection begins the next time you fully close and reopen the app. You can change your choice at any time using Usage analytics in Settings. Version 1.0 did not offer this choice, so analytics could start automatically. Information collected in earlier versions may still be processed under the retention period below.
If you allow analytics, we collect information about searches and their outcomes, screens and race information viewed, Crew actions, comparisons, purchase and restore outcomes, and notification interactions. Analytics includes the text you search for and the name and public profile identifier of the first athlete you select for each search, along with tap activity and technical information about your device and app. We do not attach the private identifier used for your Crew and subscription access to these events.
Analytics may also include screenshots used for heatmaps and diagnostic information such as network requests, app errors and logs. Network requests may contain information that can be used to derive an approximate location, such as a country or city. Earlier analytics data may also contain network addresses collected by previous app versions.
Session replay is switched off in our analytics settings. Previously collected recordings of app screens and interactions remain subject to the retention period below.
Turning analytics off disables future usage analytics. Events already sent may still be processed, including if you later turn analytics on again. Turning analytics off does not delete information already received. Analytics sessions, historical recordings, events and summary statistics are currently retained for 24 months. For questions or deletion requests, contact support@getmomentumapp.com.
Services we use
We use service providers to host and store app data, manage subscriptions, deliver notifications, understand how the app is used, and respond to support requests. These services process information for the purposes described in this policy. Apple handles in-app payments.
How long information is kept
How long information is kept depends on the type of data. Analytics sessions, recordings, events and summary statistics are currently retained for 24 months.
Some app records, including Crew selections and notification history, and some backup copies currently have no fixed automatic deletion deadline. Deleting the app or cancelling a subscription does not automatically erase information held by us or our service providers.
Removing an athlete from Crew removes the related membership, but does not erase every associated record or published race result. You can contact us to request deletion of information associated with your use of the app.
Privacy requests and choices
Email support@getmomentumapp.com to ask about your information or request access, correction or deletion. Describe the request without sending passwords, your device’s private app identifier, payment-card details or unsolicited identity documents.
We may need further information to identify the records concerned and verify that the request relates to you. Requests about your use of the app are separate from requests about an athlete’s published race history.
You can remove athletes from Crew and control notification permission in your device settings. Turning notifications off changes delivery on your device; it does not erase stored information.
Subscriptions and app data
Deleting app data and cancelling an Apple subscription are separate actions. A deletion request does not stop subscription billing. Manage or cancel your subscription through Apple’s subscription settings.
When subscription access expires, race notification sending stops. Expiry does not by itself erase your Crew or other stored information.
This website and email
Our website processes connection and request information to deliver pages and maintain reliability and security.
When you email us, we receive your email address, message and any attachments you send. We use that information to respond and handle your request.